FAQ

Delivery Questions

Which delivery company do you use?

Heritage Interiors works with R&L Carriers to fulfill customer orders.

R&L Carriers is a truly professional delivery company which Heritage Interiors is very pleased to be partnering with. We believe a great delivery service is a priority for our customers as they provide a convenient and flexible delivery schedule and carefully transport furniture without damage. Please note this will be a curb side delivery and heavy item will require assistance. A white Glove In-House service is available for a minimal charge. Please email for details and we would be happy to supply you with a quote!

To maintain these standards with our Canadian deliveries we have partnered with Day & Ross.

How much is shipping and handling?

Shipping is FREE to anywhere in continental USA. For Canadian orders (also Alaska & Hawaii,etc) please contact us for individual quotes or email with any questions. We will be happy to obtain the best rates available.

When can I expect my order to arrive?

All product dispatch dates are quoted within the "Product Lead Times" page, please bear in mind that these dates are for the product to be dispatch to our home delivery service. Our delivery lead times are between 7-12 business days from collection from the warehouse. Our delivery service will be in touch as soon as they collect your order from the warehouse.

Please note that we endeavor to be as accurate as possible with our quoted delivery dates and the majority of pieces are delivered either on-time or before the stated date. Very occasionally due to the nature of our business (many items are imported), and because stock levels change so quickly, it is possible that delivery dates may vary due to circumstances beyond our control, for example, being held up at customs, damage during transit, etc. In this event, we will endeavor to keep you informed to the best of our knowledge, but cannot be held liable for losses incurred.

Will my order be delivered into my home?

Our FREE SHIPPING is a door step delivery only and the driver may require assistance. A white glove service is available for any larger items which can be delivered into your home using a specialist two-person delivery service. This is at an additional cost. Our delivery team will be very happy to place your furniture in the desire place in your home.

Smaller items will be a door-step delivery only.

Do I need to help the driver lift my furniture?

You may need to assist our driver due to this being a one-person delivery service.

I work all day, is your delivery service flexible?

Our delivery team will contact you directly to arrange a mutually suitable time for you to take receipt of your furniture. A delivery window will be arranged eliminating the need for waiting around all day for your delivery.

What happens if I miss my arranged delivery?

It is the responsibility of the customer to ensure that they are available, or have made the necessary arrangements to accept the delivery on the arranged delivery date. If our home delivery service has to make a second attempt to deliver, a second delivery charge may apply.

Why is it so important that I give you my telephone number?

Our home delivery service will call you to arrange delivery, they do not email customers

Do you ship internationally?

Currently we offer shipping throughout the USA & Canada. For order placing in the UK please refer to our sister shop www.heritage-mountain.com

Customer Service Questions

What is your Return Policy?

Please refer to our full refund policy, see “Terms & Conditions” page.

What is your Price Promise Policy?

Please refer to our full price promise guidelines, see “Terms & Conditions” page.

What happens if my furniture arrives damaged?

Please refer to our full damaged items policy, see “Terms & Conditions” page.

I placed my order and haven’t heard from Heritage Interiors, why is this?

It is not usual practice for us to contact you until your order is ready for delivery. At which time, our home delivery service will telephone you to arrange at suitable day for delivery. We do ask that you be patient and ensure the anticipated dispatch time has elapsed before chasing up you order. Please refer to our “Product Lead Times” page for anticipated dispatch times.

Is online shopping safe?

None of the customers who have shopped at Heritage Interiors have reported fraudulent use of a credit or debit card as a result of purchases made with us. The reason shopping with us is so safe is that our secure server software encrypts your credit card number and converts it into bits of code that are then securely transmitted over the Internet.

If you still prefer not to send your credit card number over the Internet you can place your order over the telephone by calling the relevant telephone number, see “Contact Us” page.

What methods of payment do you accept?

We accept PayPal, Visa & MasterCard. We are happy to take orders & Payments over the phone.

What if I have a complaint?

We are determined to provide the easiest and best way to buy furniture online, and we are not satisfied unless all our customers are delighted with their purchase and their experience of shopping at Heritage Interiors. In the unlikely event that you do not enjoy your experience of shopping with us, please tell us by email info@heritage-interiors.com. We will acknowledge your complaint within one working day and will do our very best to resolve it as speedily as possible. Where a complaint has not been resolved within one week, you will receive weekly updates on its progress.

Furniture Questions

Are furniture dimensions accurate?

The majority of our furniture is hand crafted and as a result, all sizes are offered as a guide only. However, more often than not sizes quoted are exact.

Are the colors in the photos exact?

It is virtually impossible to accurately portray the actual colour of natural or reclaimed wood in a web picture, due to differing resolutions and natural variations from batch to batch. Please note our distressed ranges are rustic & therefore surface imperfections are part of this fantastic look and finish. These are NOT classed as faults or defects and refunds will not be given due to any surface imperfections. We do endeavor to give the best portrayal of colour, but we cannot accept colour or shade differences occurring from piece to piece as faults.

Why do some items become discontinued?

Unfortunately from time to time our suppliers may discontinue certain items of furniture for various reasons. We have no influence or control over this happening, and as such apologize if a discontinuation of an item has caused problems.

Should you have any additional questions we would be more than happy to discuss them with you – please email or call, see “Contact Us” page.